Customer Success Manager Representative

Customer Success Manager Representative

at CAFU Dubai

Responsibilities

Sustain robust relationships with current clientele, involving negotiation and oversight of contract renewals. Aid customers as necessary in expanding their utilization of fuel and supplementary services associated with fleet management Establish retention objectives and benchmarks for both clients and staff, aiming to maintain existing customers, enhance consumption levels, and increase revenue and profit margins within acquired B2B accounts. Formulate and pursue actionable account strategies for all clients in collaboration with pertinent stakeholders. Develop and uphold a structure for regular client communication, gauging their future service needs and promoting the adoption of new products and services. Enhance and streamline existing processes across the organization, particularly within Customer Success endeavours for B2B, ensuring optimal customer support across all available channels. Foster a positive user experience and identify brand advocates to endorse the product's benefits both online and offline. Serve as a liaison with Customer Support, addressing customer complaints and seeking continual improvement in the overall customer experience.

Requirements

Bachelor's degree in business, marketing, engineering or related field• +3 years of experience in customer success management or business development. Proven track record of successfully driving a value-based sales process within your department and Managing Customer Success.
Excellent skills and track record in building positive business relationships, and coaching peers in the same.
Accountability for your departments results (revenue and profit). Experience in manage milestones and keep all team members aligned to business objectives. Deep understanding for fleet management and business challenges related to vehicles Strong analytical skills, with the ability to analyze data, draw insights, and make data-driven recommendations.
Experience in the technology industry is a plus.Benefits

Benefits

A collaborative environment where diversity is celebrated. A flexible workforce. Our people are based in Dubai, but you can work from anywhere in the world. A highly competitive market salary with housing and transport allowance. A fast-moving supportive company where everybody takes ownership over their work. An opportunity to share in the success of the business with stock options for qualifying employees. The opportunity to work on a product with growing global appeal.* Work with some of the most talented people in the industry from well-known digital brands.