DIEZA | Assistant Manager - Clients Relations

Dubai Integrated Economic Zones Authority (DIEZA):

Established in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai’s economic success – a major economic catalyst in the city’s development.

Tasks & Responsibilities• Facilitate the completion of day to day operations through the available resources efficiently. 

• Execute the set policies and procedures, to ensure that operations are being achieved both efficiently and effectively.

• Enhance and streamline processes in order to make sure the scope of work is met.

• Ensures all contract services are managed whilst complying to the contract management plan.

• Monitor the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.

• Act as a point-of-contact for all clients, assist them with their requests by coordinating with touch point concerned departments.

• Assuring that DSO employee and companies/clients are updated on all necessary laws, regulations, and legal frameworks pertaining to the Department's services.

• Monitor customer/client feedback to improve the services provided for them, improve retention, create better customer experience.

• Assist in creating and planning initiatives and joint initiatives with other freehold consumers to raise social and general awareness in the community. 

• Responsible for conducting exit interview with clients as an attempt to retain them and to gain better insight of their experience in DSO. 

• To generate standard insights, collect and evaluate data using specified tools, methodologies, and formats.

• Assist team members to make use of the data from Customer Relation Management System to advise and assist clients. 

• Bachelor's degree in business administration, or a related field. 
• Proven experience in client relations, customer service, or account management.
• Strong Interpersonal and communication skills.
• Excellent problem-solving skills
• Ability to build and maintain positive relationships with clients.
• Strong analytical skills.