Director of Front Office

Director of Front Office

Job Description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As Director of Front Office you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:
• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
• Participate in decisions involving occupancy goals, marketing strategies and development of rates

Skills

Education, Qualifications & Experiences
You must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.

Knowledge & Competencies

The ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies:
Understanding the Business
Influencing Outcomes
Planning for Business
Team Building
Valuing Diversity
Leading People
Adaptability
Drive for Results
Customer Focus
Managing Operations
Job Location Abu Dhabi, UAE An award-winning city resort with a prime waterside location and an enviable selection of modern leisure, dining and business facilities, Beach Rotana Abu Dhabi is much more than a hotel; it is a one-of-a-kind destination. This iconic five-star property, which is popular among discerning business and leisure travellers, as well as UAE residents, is an urban retreat with something for eve... ryone. It provides direct access to the shops, services and entertainment attractions at adjacent Abu Dhabi Mall and is just minutes from the new Central Business District and Abu Dhabi National Exhibition Centre (ADNEC). Cultural and leisure attractions are also close by, from Sheikh Zayed Grand Mosque, Qasr Al Watan at the Presidential Palace and The Louvre Abu Dhabi to the stunning Corniche, Saadiyat Island and Yas Island with its fun theme parks. With Abu Dhabi International Airport just a 30-minute drive away, Beach Rotana offers guests the luxury of convenience during their stay. Escape the bustle of city life at Beach Rotana Abu Dhabi, which embraces you in the warmth of traditional Arabian hospitality as you step inside the lobby. Feel at home and relaxed in our 565 rooms, suites and serviced apartments, furnished to the highest standards and indulging you with stunning waterside or city views. With 12 remarkable and eclectic dining experiences under one roof, Beach Rotana Abu Dhabi is a gastronomic destination like no other. From succulent seafood at our popular over-water restaurant Finz, freshly-made Italian fare at Prego’s, Indian fusion delights at Indigo and fine steaks at Rodeo Grill, to exotic French-Polynesian dishes at Trader Vic’s, authentic German cuisine at Brauhaus and American-Japanese favourites at Benihana and so much more, you are spoiled for choice. Cafés, lounges, beach bars and in-room dining are also part of our impressive culinary offering. Experience: 1 - 2 Years of Experience Dammam, Saudi Arabia Dana Rayhaan Department: Front Office Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... New Alamein, Egypt Palma Bay Rotana Department: Front Office Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... Experience: 1 - 2 Years of Experience Dammam, Saudi Arabia Dana Rayhaan Department: Front Office Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... New Alamein, Egypt Palma Bay Rotana Department: Front Office Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals... Experience: 1 - 2 Years of Experience Dammam, Saudi Arabia Dana Rayhaan Department: Front Office Employment Type: Management We are currently seeking for passionate and dynamic guest focused Front Office professionals...