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F&B Reservations Agent
Position: F&B Reservations Agent (Full time #539202 )
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates
The ideal candidate must have an experience in In Room Dining Operations in a luxury hotel and business level of English.
Responsibilities
Responsible for the Restaurant Reservations operation, as well as the administrative maintenance of Food & Beverage SevenRooms administrative management and overall table management strategy to increase guest turnover in the outlets and develop the table layout strategy to ensure maximum covers in all F&B areas F&B Quality coordination and conducting quality sessions and training for all areas with all F&B colleagues. Bayan administration, as well as management of all HR-related paperwork for transfers, promotions, etc. Management of F&B visits by external and third-party chefs. Compilation of P&L reviews for all outlets. Compilation and administration of event post-mortems for all outlets. Main coordinator for group bookings and outlet events. Responsible for handling key confidential information, including financial figures, salaries, manning details, HR paperwork. Further supporting the Executive Office by supporting the Hotel Manager with any projects that arise. Future requirement to develop and manage any projects related to reservations strategy (highly specialized) and to guide the additional reservations colleagues needed for this project. Have a keen knowledge of all food & beverage outlets and concepts in order to complete administrative functions. Manage the diary of the Director Food & Beverage in the most effective way and respond promptly to emails as required. Assist the Director Food & Beverage by creating Power Point presentations, Excel spreadsheets and type any letters and memorandums as designated with proper spelling and correct format. Verify and adjust the F&B management team clock in and clock out records and maintain the attendance system daily and update the vacation plan frequently. Ensure all correspondence and the general filing system are executed flawlessly and are constantly updated and maintained. Request and order stationery and office supplies on a weekly basis. Process expense reports, coordinating the submission of proposals, planning meetings and maintaining departmental database records. Prepare and maintain all relevant monthly and weekly F&B reports, analyses, distribute and file the daily flow of information to and from the office. Attend meetings, take down minutes when requested and perform any other reasonable duties as required by the Director Food & Beverage. Communicate clearly and directly with all colleagues and superiors and avoid misunderstandings and other shortfalls caused by the lack of communication. Be committed to being a team player proactively cooperating and supporting superiors in administrative tasks. Inform the management teams of any misconduct of colleagues and provide evidence to proceed with a disciplinary action as appropriate in accordance with Mandarin Oriental, Jumeira procedures.
Advertised: 23 Apr 2024 Arabian Standard Time
Applications close: 31 May 2024 Arabian Standard Time
Dubai, United Arab Emirates 31 May 2024 The ideal candidate must have an experience in In Room Dining Operations in a luxury hotel and business level of English. Mandarin Oriental Jumeira, Dubai 31 May 2024 The ideal candidate must have an experience in In Room Dining Operations in a luxury hotel and business level of English.
