General Manager - Global QSR Concept

Job Title: General Manager

Location: United Arab Emirates

Package: 14,000 - 18,000 AED per month all-inclusive, plus benefits

I'm currently partnering with a global QSR franchise, who are based in Dubai, with their search for a General Manager.

The group are currently undergoing a very exciting wave of growth, and they currently have a number of new openings in the pipeline, alongside a stellar portfolio of operational stores & cloud kitchens across the UAE.

Ideally we're looking for those who come from a strong franchised / QSR / casual dining background, and prior GCC experience will definitely be preferred.

We're needing someone who's a real people person, but who is also very commercially savvy - so someone who's already operating at a GM/AGM level would be ideal, as you'll be expected to handle all store P&Ls, Budgets, Schedules etc.

Responsibilities:

• Coordinate daily restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant’s good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.