Principal duties and responsibilities may include, but are not limited to, the following, which indicates the general nature of work expected:
Attends to repairs and maintenance of all types of mechanical equipment such as heating, ventilation, and air-conditioning equipment, pumps, water treatment plant, etc.
Carry out electric arc and oxy-acetylene welding.
Attending to pipe repairs or fitting work including minor plumbing jobs.
Ensuring that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guest room or public area.
Ensuring that the plant room, workshop, and related areas are kept clean and tidy condition.
Observing prescribed safety standards. Helping maintain safe conditions for self and others. Performing related duties and special projects as assigned.
Interacts with other Departments when necessary to provide additional or specialized services for functions, promotions, and festivities.
Adhere to Emirates Palace Mandarin Oriental Employee Handbook
Adhere to Emirates Palace Mandarin Oriental Policies & Procedures
Follow Supervisor's instructions in line with job requirements
Adhere to all security and safety instructions
Inspire guests with an attitude of personal attention to their requests
A commitment to a sense of urgency, immediacy, and total responsiveness
Intuitively anticipate guests' needs and address them in a refreshingly unique manner
Proactively find opportunities for innovative service delivery
Demonstrate commitment to uncompromising standards of excellence
Approach each guest in a confident and welcoming manner
Work as a team with all other departments in their effort to delight the guest
Demonstrate a willingness to “go the extra mile” to exceed guests' expectations
Show respect for guest's security and privacy at all times
Take personal responsibility for meeting guests' needs
Communicate effectively to ensure service excellence at all times
Ensure requests are followed through to the guest's satisfaction
Display a sense of determination when solving problems
Adapt the role of a "server" in acting on the hotel stage.
Create moments of emotional value for the guest.
Look for creative service delivery
Skills & requirements:
Diploma or apprenticeship in Mechanical or Electrical
Previous resort experience in the same role, within a luxury hospitality environment is preferred
Ability to solve engineering problems using appropriate theoretical and practical engineering principles.
