Guest Service Agent - Franchise
location Abu Dhabi, Abu Dhabi, United Arab Emirates category Hotel Full-time P-102531 Posted: Feb 19th 2024 JOB DESCRIPTION
Job Requirements As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay at the hotel is comfortable and enjoyable. You will be the first point of contact for guests, welcoming them to the hotel and answering any questions they may have. You will also be responsible for resolving any guest issues or complaints in a timely and professional manner.
Key Responsibilities:
- Greet and welcome guests to the hotel in a friendly and professional manner
- Check guests in and out of the hotel, ensuring all necessary information is collected and accurate
- Process payments and handle cash and credit card transactions
- Maintain a thorough knowledge of the hotel's room types, amenities, and services
- Monitor and respond to guest inquiries and complaints, escalating to a supervisor if necessary
- Keep track of daily functions, events, and VIP and group arrivals
- Ensure accurate and up-to-date guest information is entered into the property management system
- Report any issues or concerns to the Front Office Shift Leader
- Provide guests with information about the hotel and local area
- Maintain a clean and organized front desk area at all times
- Must be able to work flexible hours, including weekends and holidays.
Supportive Functions:
- Ensure full liaison with other members of the team
- Assisting Concierge and Guest Relations if needed
Work Experience
- Previous customer service experience, preferably in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work well under pressure and handle multiple tasks simultaneously
- Proficient in using computers and basic office software
- Must be able to stand for long periods and lift up to 25 pounds.
- Knowledge of the property management system is a plus
Benefits
Royal Rose Hotel is committed to providing exceptional hospitality and a unique product to our valued guests. Dedicated to our pursuit of quality, we ensure financial success and growth opportunities for our company and its team members.
We aim to be equal-opportunity employers, whilst implementing international performance
standards.
We carry out our vision by being committed to our core values:
Integrity
We maintain the highest standard of conduct in all of our actions.
Teamwork
We work together to achieve our goals.
Respect
We recognize and respect our team members and their contributions.
Consistency
We consistently provide our guests with a superior quality product and make a conscious
daily effort to be better than our competition.
Personalized service
We meet the specific needs of each guest with a professional, friendly, prompt, courteous
and enthusiastic attitude at all times.
Responsibility
We accept responsibilities and deliver our promises with a sense of urgency and agility.
Innovation
We encourage innovation and embrace change.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
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