Programming,
distributing and coordinating the work and daily supervision of the management
and implementation of approved programs and daily work by the employees of the
projects section related to the management of contracts for public cleaning
services in the Emirate of Abu Dhabi, recording and analyzing data to be
submitted to senior management and
stakeholders, and working to achieve effective management of existing contracts
and achieve the strategic objectives of the department concerned with maintaining the
general appearance and achieving operational efficiency In addition to
integrating with internal departments and achieving integration with external
partners, and working to develop theexisting contract management system and its
efficiency.
Directing and managing the department's staff in
accomplishing their tasks.
Define and monitor the goals, objectives and operational
programs of the department.
Prepare reports on the overall performance of the
department and submit them to the director of the department.
Review all periodic reports prepared by the department to
ensure that they are completed within the specified time frames.
Review all services and work of the department and ensure
their quality.
Ensure that the performance of all tasks and the conduct of
employees are consistent with the policies and procedures of the organization.
Inform the Director of the Department of the progress
of the work listed under his department.
Ensure that all resources have the competencies and skills
required to perform the department's tasks.
Review and discuss ambiguities and the evaluation process
with evaluators, if needed, and approve periodic evaluations of department
staff.
Identify the required skills and experience and nominate
the nominated employees to attend the appropriate training programs.
Ensure that the department's policies and procedures are
documented and adhered to.
Identify technological needs that ensure the efficient
and cost-effective delivery of the department's operations in coordination with
the concerned department.
Plan, organize and direct the activities of the PMS staff. Perform administrative tasks and exercise
financial and administrative powers at the level determined by the
administration for this function. This includes the implementation of approved
policies for the activities of the department that fall within the scope of its
powers, including the preparation and submission of recommendations to amend
and develop procedures for the activities of the department.
Ensure the
distribution of tasks to the department's employees and follow them up to
ensure that the work programs are completed on timeand take measures to correct their course;
Determine the quality standards of work and ensure that the department's
employees adhere to them, and determinethe department's labor needs. Analysis and
planning of training and development needs of employees; Guidance and evaluation of the
performance of the department's employees.
Supervising the provision of services with the
required efficiency and in accordance with the scope of existing contracts in
accordance with the relevant regulations and technical manuals. This includes
supervising the cleanliness of the Emirate of Abu Dhabi in service areas around
the clock, seven days a week. Supervising the cleaning of streets and
external roads in addition to emergency cleaning according to the scope of work
of the department.
Supervise the planning and follow-upof the activities of the companies contracted
by the Department to carry out cleaning services in all regions of the Emirate,
including the development of plans and assignment of works.
Supervising the work
teams, through periodic review and updating of the approved work implementation
plan and reviewing and approving monthly work schedules.
Review customer service reports; follow up the
implementation of workin accordance
with quality, environment, health and safety systems; classify and analyze
complaints and reports and develop solutions and proposals. Follow up the daily
work of companies through the approved fines schedule and determine a time
period for taking corrective action.
Supervise the review of public complaints and suggestions
submitted by call centers and other entities and what is received from the
customer service department and direct to take the necessary action in this
regard. In addition to supervising the promotion and delivery ofpublic awareness programs to maintain the
public appearance through the Public Relations and Communication Department.
Review monthly reports on service implementation, including
recording and analyzing data and reports
Supervising the development of technical specifications for
public cleaning operations
Supervising the preparation of documents and technical
specifications for tendersfor public
hygiene projects, contributing to the development of guidelines and procedures
for operations, directing and participating in the process of evaluating
bidders' offers, and participating in
the preparation of appropriate recommendations. Coordinate the response to the
inquiries of the bidders.
Supervise and direct the management of public cleaning services contracts, including
coordination with the Compliance Department and determine the daily work schedulebased on the reviewed and approved work plans;
and follow up on approved performance indicators to ensure the quality of work
implementation in accordance with the terms and requirements of the relevant
contracts. Review payments made by contract officers, as well as supervise the
review of material approval applications.
Perform other tasks related to the operations of public
cleaning services such as reviewing annual budget requests, proposing cost
alternatives, and monthly review of expenses.
Supervising the coordination of public cleaning
servicesduring events and emergencies
Requirements
Bachelor's degree in
project management or in business administration orequivalent, preferably a master's degree in project management or in business
administration.
Minimum 8-10 years of
experience in a similar field of employment.
Knowledge of the policies
and procedures of the public hygiene system
