Hostess - F&B Food & Beverage · JA The Resort, Dubai

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Job Summary

To welcome guests in a friendly and efficient manner, providing support to Food & Beverage service associates ensuring maximum guests’ satisfaction and seating capacity is achieved

Duties and Responsibilities

Ensure all activities in the restaurant adhere and support JA Resorts & Hotels quality standards at all times.
Maintain full awareness of restaurant layout and table plans in order to maximize potential covers and sittings. Greet and seat guests wishing to dine, promptly and professionally. Maintain an effective reservation system to maximize the potential number of covers and to meet guests’ required needs. Actively monitor guest satisfaction upon guests’ departure and report any problems to supervisor or Line Manager. Build relationships with first-time and regular guests through guest recognition and professionalism. Assist service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages. Assist service colleagues to provide table and/ or counter service of all menu items. Develop and update food and beverage knowledge required to carry out duties. Provide advice and suggestions related to food and beverage menu to the guest. Record loyalty card and maintain reservation book. Maintain and update menus. Follow hotel’s lost and found procedure. Ensure all daily newspaper stands are updated and level of music is accurate

Experience and Skills

Minimum one year experience in similar role and property rating. Previous experience in customer service related position. Knowledge in cashiering procedures. HACCP – BASIC Food Hygiene – BASIC
Department Role F&B Hostess Locations