Act as first level of escalation contact for all software application related issues within the hotel
Solve technical or operational problems as reported by the users on software applications
Ensure that equipment is in proper working order and application performance is optimized and possess strong knowledge of different types of databases
Ensure that all 24/7 systems (i.e., Property Management system, Point of Sale, Payroll, Back-office systems, Telecom, IPTV system) are monitored and that technical service is available any time
Managing Disaster Recovery Process and ensuring regular daily backup is taken
Ensure that hotel systems and data is secured from unwanted intrusion and in line with stated Emirates Palace standards and rules and regulations given by law
Ensure that IT contingency systems for all key business areas are in proper working order and that staff are trained in the switching to, and use of, these contingency systems
Follow Emirates Palace Mandarin Oriental policies as they relate to the security and operation of the computer systems
Ensure that the IT organizational requirements for legal, data protection and PCI compliance are in place
Ensure that all the applications and related servers are up to date with the latest security patches to minimize internal and external access security risks
Train and maintain back-up staff for each server-based application
Ensure first level support backup is in place for all software applications
In cooperation with all other department heads, design and implement new computer-based procedures that will improve profitability, operations, and work efficiencies
Coordinate the installation of all new applications or upgrades of existing applications
Coordinate and review all new software development specific to the hotel, in accordance with policies and standards
Implement all corporate IT related policies and procedures and carry out an annual self-audit
Provide advice to better expedite access and to improve the use of information in the Hotel
Take direction from the Corporate IT department as it relates to the technical operation of computer technology hardware and software
Communicate status, risks, and opportunities as it relates to Director of IT, Corporate & Regional IT
Responsible for communication with application vendors and Corporate IT Department
Responsible for the management and control of all IT budgets of applications according to an agreed plan and budget
Ensure a business continuity plan is established and tested together with the department heads for all part of the business supported by IT
Ensure compliance with all local and corporate Audits
Prepare policies and procedures for the IT department and for user departments
Keep updated with the latest hotel technology and security risks on a regular basis
