Manufacturing & Heavy Industry Leader MEA

The company's Industry Practice strategy involves connecting with clients through a deep understanding of their industry sector and deploying relevant solutions to address their challenges and risk priorities. The industry teams within Marsh McLennan harness expertise from across the four businesses to offer a holistic and compelling client proposition.

MARSH is seeking candidates for the following position based in the Bahrain/KSA office:

MANUFACTURING & HEAVY INDUSTRIES PRACTICE LEADER

What can you expect:

• Lead, develop and drive the Industry Practice proposition across the Marsh McLennan MEA business aligned to each of our three client segments:
  • Risk Management (large and complex clients)
  • Corporate (middle market MEA regional clients)
  • Consumer & Commercial (MEA regional SME and Affinity clients) – As relevant in Geography
• Drive consistent revenue growth as well as supporting colleague’s understanding of their client’s businesses and lead delivery across the firm.
• Positively challenge client service teams to drive innovation and improvement.
• Set the vision for the industry practice and lead/motivate practice colleagues to optimise its potential.

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• An attractive benefits package that goes above beyond local standards. As a strong leader in our organization, you will not only have the opportunity to make a significant impact, but also enjoy a comprehensive range of benefits that are designed to support your personal and professional well-being.

We will rely on you to:

Industry Practice Strategy Deliverables

• Client Service Revenue Growth – to deliver year on year growth for the industry practice across all client segments
• Value Proposition – to develop, communicate and promote internally and externally the core Industry Practice value proposition
• Strategic Planning – to maintain and a current 1 to 3 year Industry Practice strategy plan
• Collateral / Thought Leadership – through engagement and direction of our Knowledge Management team, deliver a suite of collateral (i.e. Thought Leadership, Advisers, Newsletters etc.) through a defined annual marketing plan supported by marketing campaigns and client events / roundtables
• Knowledge Dissemination - to deliver Industry Masterclasses and update curriculum.
• Customize Industry Proposition to Client Segments – to ensure the industry proposition is relevant with practical implementation for each client segment.
• Performance Monitoring – to support the maintenance of Industry Practice performance; to track proposition development, market share, benchmarking, defensive and new business activity, client and sector issues and financial performance.
• International - Ensure linkage and alignment with Marsh / MMC international industry leadership / proposition
• Networking & Reputation Building – build external practice profile by targeting influential sector associations / bodies, consultants, law firms etc.
• External Representation - Represents Industry Practice towards external partners, e.g. clients, industry associations/ conferences/ panels, regulators, etc. Leads and/or participates in key discussions with corresponding sources in the market.
• Insurers – build knowledge of insurer industry propositions and how they can support Marsh strategy. Work closely with ICG to define suit of carriers for specific risk transfer solutions.

Industry Leadership

• Values - Lead by example the expected values and behaviours as defined in the Great Good and set a benchmark collaboration and best practice across the business.
• Leadership – lead from the front with client and sales teams when deploying industry capability and knowledge in support of retention and growth.
• Coaching - Support, coach and/or mentor practice members in their learning and development; especially more junior colleagues.
• Industry Communities – build and develop a colleague community around industry comprising core practitioner and leadership stakeholders including client management, sales, claims and product line expertise.
• Client Relationship Leadership (CRL) – adhere to specific CRL role definition and expectations when acting as an CRL for personal client / prospect portfolio.

Growth / Retention Enabler

• Key Accounts – As identified by Segment Leaders in Geography. Influence and participation as SRO for Key Accounts to ensure delivery of best practices, service model.
• Segment support - proactively support client teams with industry capability and knowledge as part of account planning, At Risk and stewardship activities. Through industry colleague communities, regional / office leadership.
• At Risk Clients - Colleagues must proactively leverage insights and “close the loop” process to ensure actions and client engagement are defined. In addition, ensure colleagues know how to access industry knowledge and leadership intervention.
• Consistent engagement - with segment (leadership, client and sales) stakeholders, RFP planning, bid management development
• Growth – Work with stakeholder at regional / sub-regional and country level on industry target setting process and support execution.

Industry Portfolio Steering

• Develop Regional & Country Industry Client Portfolio and support portfolio profitability by continuously improving the quality of portfolio monitoring & steering, analysis, guidance, tactical execution, etc.
• Monitors costing accuracy of Products / Services through efficiency and performance tracking of existing service models.
• CSR Growth - deliver (x%) total Marsh & Mercer CSR growth for the practice. Deliver regional / country specific CSR growth targets for the practice.

• Product and Service Innovation – to drive and support the development of an industry-specific product / service suite and consider new product / service innovations based on emerging client needs.

• Ensure optimal MMC product / service mix for the Regional & Country Industry Client Portfolio.

What you need to have:

• Strong track record in a senior leadership role and influencing skills with experience of acting as a change agent in the Manufacturing and Heavy Industry.
• Strong analytical thinking, ability to assess trends and develop forecasts.
• Excellent communication skills (oral and written). Strong networking skills, excellent teammate including ability to foster cooperation with teams in different locations and business units. Ability to manage cross-functional teams in a multi-cultural environment.
• Entrepreneurial mindset and focus on execution.
• Pragmatic, “can do” mentality with strong change management abilities driving transformation in multi-cultural and complex business environments.

What makes you stand out:

• Experience as an Underwriter in Property & Casualty.
• Strong Program / Project Management skills.
• Experience in Management Systems development and implementation.
• Client centric with a deep understanding of client engagement strategies and client experience development through the whole client lifecycle.
• Robust thought leadership and strategic thinking skills, solutions and result oriented with strong decision-making abilities.

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.