Officer- BDU Digital Onboarding
Full-time Sub Division: Consumer Banking - Digital Division: Consumer Banking Group - UAE
Company Description
First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.
Job Description
The role holder is primarily responsible to promote & sell Digital products and increase the digital onboarding.
Competencies:
Demonstrable track record of working within a highly target driven environment with the ability to plan / manage their own work schedule. Proven ability to build / sustain relationships with customers. Outstanding presentation, communication and interpersonal skills Self-Starter, self-motivated & Results focused.
Knowledge & Skills:
Knowledge and understanding of general banking procedures. Understanding of current digital evolution and developments to create a differentiator with clients. Technical and professional know-how Possess good knowledge of Liabilities related products like Payments & Cash Management, Trade Services, Treasury, Investment Banking & Retail Services Maintain complete and detailed knowledge of all Liability products of the bank To provide ongoing support to customer application, complaints and resolution by maintaining high quality service in the following areas: ease of contact, sincere and professional attitude, prompt acknowledgment and reply to emails, proper handling of queries, requests and complaints (e.g. offering reasonable and effective solution) and clear communication. To ensure that prospects are clearly communicated about the bank charges/terms and conditions. Complete adherence to “Know Your Customer” requirements as prescribed by the bank are duly adhered to and that the documents original sighting is done. To ensure all the legal and compliance guidelines provided by the bank are adhered to. To ensure Data confidentiality and secrecy norms of the bank are adhered to. To ensure that no customer application is misplaced and is kept in safe custody. To ensure that code of the conduct as per the bank bank’s policy are adhered to. To adhere to the Standard Operating Procedures, Policies and Service Standards of the bank To ensure Fraud and Compliance guidelines are met while sourcing new business. To ensure that all the documents provided by the customer for completion the card applications are duly checked and forwarded to the relevant bank officers. To ensure that the sales process prescribed by the bank is fully adhered to. Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank. To ensure full awareness of all policies and procedures issued in relation Shariah principles. To ensure full awareness of all policies related to operational risk and misspelling, etc. & comply by the same. Support implementation of new projects and change request (i.e. approved enhancements across digital channels Liaise with various divisions like compliance / CAD / legal for on boarding the client and then servicing them. Maintenance of Portfolio Quality and performance Monitoring the throughput of the account / pending compliances and cross sell opportunities to make the bank the primary bank for the customer. Ensure CMS (Content Management Solution) solution and penetration. Cross selling different products including Retail products to clients and be an ambassador of the bank. Maintain accurate and up to date activity records. Maximize sales referral opportunities by working with customer service colleagues. Is responsible for delivering service to customers that is synonymous with the consumer brand experience being promoted by the organization. To ensure performance as per the performance management criteria. To acquire New to Bank clients primarily from non-restricted Industry Ensuring that the conclusions on all the business sourced on Teles ales leads, should be reported tomanager. NTB Acquisition: Aggressive sales background with In-depth Knowledge of market for deep penetration & NTB Acquisition of Liabilities business Identify potential clients: Offer payroll solutions by identifying clients and their banking needs and create a database of companies which are cash rich and can help grow the Liability book of the bank. Handle activities ranging from identifying client’s financial needs and provide a need-based solution to clients like Payments & Cash Management, Trade Services, Treasury, Investment Banking & Retail Services To contact potential customers and convince them about the bank’s Liability product offerings. Acquiring new clients with regards to these products with key deliverable as revenue towards assets, liabilities and fee-based income Strong collaboration skills to work with different Coverage teams and other units to maximize on lead transfer and create synergies. To grow & maintain high quality, profitable and broad-based relationships with an existing client base. Derive insight to competitor’s sales activities.
Qualifications
Minimum Qualification
Bachelor’s Degree
Ability to communicate effectively in English (Written and Verbal) –
Arabic will be an added plus point.
Minimum Experience
Minimum of 1-year experience in the banking/financial services sector in the UAE market.
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Job Location
Officer- BDU Digital Onboarding
FAB Business Park - Abu Dhabi, Abu Dhabi, United Arab Emirates * Full-time
