On-site Admin - TMart Store Operations

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Summary:

We’re looking for an On-site Admin for our stores operations to join the team and focus on growing our own Grocery Store “tMart”, which is the  region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has  expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!

What’s On Your Plate?

• Help Operations Manager overseeing the full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related).

  
  

• Inventory management: Report if stores are following the correct processes, policies and proper execution of inventory management (stock-in and stock-out). Shrink/Expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry).

  
  

• Pick-Pack process: Monitor the efficiency and execution of correct pick and pack process and service level (starting with ensuring availability, picking up the correct item/quantity at the correct price) & support proper management of the staffing and scheduling as per demand to achieve desired UTR and service level.

  
  

• Helping in Expense Control: Identify potential opportunities to reduce expenses with the same operational efficiency.

  
  

• Support Productivity, work standards, and development of store staff.

  
  

• Helping in Monitoring the store costs VS budget for the section.

  
  

• Ensuring continuous improvement of current performance VS accepted standard/best practices at the store (i.e. stock level, productivity, service level).

  
  

• Supporting in Controlling and ensuring that equipment, infrastructure, etc. in stores are used and maintained properly.

  
  

• Supporting in Developing action plans with the department manager to address weak areas in need of improvement.

  
  

• Instituting training and developmental programs for staff and monitoring effective implementation.

  
  

• Ensuring proper implementation of merchandising and space planning guidelines in stores.

  
  

• Observe during visiting the stores and report to the Ops Manager any wrong practices.

  
  

• Ensuring and reviewing BioTime and Rooster uploads and attendance.

  
  

• Helping in Reporting and deep-diving observation for any highlighted obstacles by the Operations Manager.

  
  

• Reviewing and checking Pelican new updates and conditions.

  
  

• Support and report Cycle counts compliance and the adjustments.

  
  

• Following up on Financial documents ( TCNs & Invoices) compliance.

  
  

• Food Safety Checklist and withdrawal SOPs.

  
  

• Support and follow up for Returns & Reserved Stocks.

  
  

• Location Based Inventory compliance and SOPs

  
  

• Helping in Deep-Dive and the Root cause behind the stocktakes results

  
  

• Helping in Taking care of the city in the absence of the Ops Manager.

  
  

• Helping in Reviewing the performance and the probation periods approval.

  
  

• Helping in Reviewing 3PL pickers invoices versus actual.

  
  

• Helping in Close monitoring for PIP performance and reporting to the Ops Manager.

  
  

• Reviewing BFH , PIC & OHC for his area.

  
  

What Did We Order?

• You have at least 3+ years of experience within the grocery operations field

  
  

• Obtaining a UAE driving license is a must

  
  

• You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone  who delivers solutions and not bottlenecks to be solved.

  
  

• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.

  
  

• You are someone energized by the unknown and look forward to learning each day on the job.

  
  

• You have excellent analytical and communication skills, and always like to be hands-on with several tools.

  
  

• You are a people's person, and have the ability to communicate to general staff