Quality and Operations Team Lead

Justlife is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a Service Quality Team Lead inthe Quality of Service department, and be a part of this exciting adventure of never-ending growth and success. 

As the Service Quality Team Lead at Justlife, you will play a pivotal role in ensuring the highest standards of service excellence in our home service operations. This leadership position demands a candidate with a robust background in-home services, technical expertise, and a proven track record in startup environments. You will lead a team of home service trainers, quality executives, and operations specialists, contributing to the overall success of our expansion into the Saudi market.

 What we expect from you:

• Supervise and lead a team of home service trainers, quality executives, and specialists
• Foster a culture of continuous improvement and high-quality service delivery
• Provide mentorship, guidance, and professional development opportunities for team members
• Develop and implement quality assurance processes for home service operations
• Conduct regular audits and assessments to ensure compliance with established standards
• Analyze data and metrics to identify trends, areas for improvement, and best practices
• Design and deliver training programs for home service technicians to enhance their technical skills and service delivery
• Collaborate with internal stakeholders to stay updated on product/service changes and incorporate them into training modules
• Possess a deep understanding of technical aspects related to home services to effectively evaluate and enhance service quality
• Stay informed about industry trends and technological advancements that may impact service delivery
• Work closely with cross-functional teams to optimize service processes and workflows
• Identify bottlenecks and inefficiencies, proposing and implementing solutions for continuous improvement
• Utilize data-driven insights to generate regular reports on service quality, identifying key performance indicators and areas for enhancement
• Present findings and recommendations to senior management for strategic decision-making

What we are looking for:

• Bachelor's degree in a relevant field; advanced degree or certifications are a plus
• Proven experience in a leadership role within a home service startup or similar industry
• In-depth knowledge of technical aspects related to home services
• Strong analytical and problem-solving skills with a keen attention to detail
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced, dynamic startup environment

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an evolving culture and fulfilling workplace! And, we offer you benefits like:

We care about you

• Flexible working hours and remote working arrangements depending on the job.
• One-day extra vacation on your birthday with our JustHoliday!
• Free Justlife credits so you can enjoy our own services.
• Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

• Working with a great team and entrepreneurial spirit.
• Continuous learning with mentorship, coaching, on-the-job, and internal-external training.