Accountabilities:
1. Compliance Assurance: Perform assurance review and testing of processes within Group Compliance in order to evaluate the effectiveness of key controls from design and operating perspective
Perform Conduct Assurance reviews to ensure high ethical standards of integrity, fair dealing, and best practices and delivery of fair customer outcomes and market integrity
2. Consumer Protection Assurance: Perform review on Consumer Protection, ensuring that all requirements are met and any identified gaps that require remediated with corrective actions are identified
3. Code of Conduct Assurance: Assist in the review on ADCB Code of Conducts to ensure they are well designed and implemented to guide employees to make decisions that meet the highest standards of integrity, professionalism, and ethical behaviour
4. ABC Framework and Assurance: Manage ABC mailbox to process any Gifts and Entertainments (G&E) approval requests from the business and support functions in the bank, obtainin approval from the designated ABC Officer to ensure all requests and approvals are recorded in the G&E register Investigate any escalation on potential ABC breach coming from ABC mailbox and/or other sources and update in the ABC breach register to ensure all breaches are followed through to conclusion Assist in developing ABC training including e-learning material as per the refreshed Policy & Procedure to ensure all materials include the latest expectations
5. People Management: Manage self and team in line with ADCB’s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance Organise and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with the required policies, processes, procedures and systems
6. Policies, Processes,Systems and Procedures: Implement approved departmental policies, processes and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required standards of service to customers and stakeholders
7. Continuous Improvement: Manage and motivate the team to ensure they contribute to, and participate in, the identification and
implementation of change initiatives, programmes and projects in line with the bank’s standards
8. Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service
in all internal and external customer interactions
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