Job Description
What you will be doing
AMC Management.
- Execution of AMC efficiently with in the budget and ensure profitability of the same
- Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery.
- Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client’s team
- Track contract progress and ensure agreed SLA’s and KPI’s are met
- Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned
- Responsible for takeover and handover of the AMC
- Preparing and submission of monthly, annual reports for the contracts assigned
- Submission of AMC invoices on time and obtain client acknowledgement
Corrective/Reactive, Planned preventive maintenance
- Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
- Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services
- Prepare contract specific PPM procedures, PPM schedule, and resource planning
- Prepare method statements, risk assessment, PPM Task sheet
- Tally and Close all planned PPM work orders on monthly basis
- Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
- Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
- Ensure all CRM work orders are tracked, updated, and closed on daily basis
- Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
- Calibration of all tools and tackles, safety devices
- Schedule, coordinate and oversee the maintenance contracts of Sub Contractors
Repair, Refurbishment works
- Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets
- Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer
- Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals
- Execution of casual jobs efficiently with in the budget and ensure profitability of the same
- Submission of customer invoices on time
- Liaise with client on any payment issues and resolve the same
Customer Service
- Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
- Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
- Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client’s team
QHSE
- Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
- Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
- Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool-box talk) - thus preventing potential incidents at all times
- Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
- Ensure timely close out of HSE Action taken Reports, NCR’s
Employee Engagement.
- Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees
- Conduct performance development review, identify employee requirements like training, etc.
- Achieve employee engagement by identifying the needs of employees and organization and implement the action plans
- Liaise with internal departments, shared services and maintain good working relations
Team building: Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity
Skills
Required Skills to be successful:
Job Specific skills
- Ability to lead team of supervisors, technicians, strong management skills
- Adequate skills in maintenance of mechanical, electrical, plumbing systems and assets
- Ability to prepare method statements, risk assessments, permit to work for various maintenance activities
- Ability to understand, execute corrective, reactive maintenance tasks based on priorities and achieve SLA, KPI’scccccc
- Ability to review service reports, investigate complaints, conduct teardown inspections, analysis of complaints statistics and recommend corrective action to avoid recurrence
- Handle emergency breakdowns, planned shutdowns by proper planning of resources and mobilizing
- Ability to plan resources as per PPM schedules and execute preventative maintenance as per the required standards, timely completion of all PPM’s
- Ability to clearly communicate with client, team, managers, and other stake holders
- Ability to read and interpret electrical wiring diagram, control circuits, operation, and maintenance manuals
- Ability to work with computer aided facilities management system (CAFM) and mobility
- Ability to identify the training needs of team members, coach, and guide team for better employee engagement
- Ability to understand and work with commercial requirements like plan cost, budgets limits, profit & loss
- Ability to prepare and maintain various documents like inspection reports, handover reports etc.
- Willing to continuously upgrade on current industry standards, best practices
- Demonstrate high standard HSE Practices
What equips you for the role:
Minimum Qualifications, Certification and Knowledge:
- Degree in Mechanical, Electrical
- Computer skills
- National and International Industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE)
- Knowledge of Health and Safety requirements
- UAE Driving License
- Language skills: English and Arabic
- 7-10 years’ experience in Facilities management, Integrated Facilities Management
Job Details
- Job Location
- Dubai United Arab Emirates
- Company Industry
- Retail & Wholesale
- Company Type
- Employer (Private Sector)
- Job Role
- Support Services
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1
