Senior International Order Management Specialist

Work Flexibility: Hybrid or Onsite

Stryker is looking for a Senior International Order Management Specialist who maintains direct contact with customers, both pre-sale and post-sale, ensuring positive customer relations that significantly impact service and product revenues. In this role, you will collaborate with various departments to achieve maintenance services sales goals, responding to inquiries, resolving issues, and identifying new business opportunities throughout the sales process.

What you will do:

• Coordinate customer service activities to meet goals and customer needs

  
  

• Provide first-class customer service to Stryker's distributors

  
  

• Support logistics execution according to customer requirements

  
  

• Interact with supply chain for inventory availability

  
  

• Collaborate for correct allocation decisions

  
  

• Support tactical issues with forwarders and customers

  
  

• Provide reporting to customers, sales, finance, and regulatory affairs

  
  

• Identify opportunities for service and process improvement

  
  

• Participate in projects to improve service, productivity, and cost reductions

  
  

• Ensure compliance with Quality Management System

  
  

• Maintain team and individual compliance

  
  

• Manage sales orders and upload them into Oracle system

  
  

• Handle letter of credit management for high-value orders

  
  

• Coordinate customer shipments with Venlo Warehouse

  
  

• Support sales team with quotation and tender preparations

  
  

What you need:

• Proficiency in Oracle, SAP, and MS Office applications

  
  

• 3-5 years of customer service and logistics operations experience or equivalent

  
  

• Experience in international customer service and distribution processes

  
  

• Familiarity with preparing export documentation

  
  

• Understanding of international trade

  
  

• Fluency in English​