Service Advisor (Automotive)

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for Service Advisor to be based out of their office in Abu Dhabi. 

Purpose-

To ensure optimum advice and customer care quality for service and successfully contribute in achieving Service Department target and the organization vision and mission.

Responsibility-

• Prepares him/herself on appointment customers for the following day with APAS / ISPA print out.
• Meets and greets customer. 
• Carrying out service reception at the car for all Service bookings.
• Checking the vehicle for any damages and mentioning all scratches, dents, etc. on booking in sheet / jobcard before accepting it. Ensuring customers belonging and all valuable items (incl. Nav. DVD, sunglasses, cash, jewelry, etc.) are removed and handed over to the customer.
• Opening jobcards as per service requirement plus additional requested work by the customer plus work identified during service reception at car with the customers’ approval.
• Recording all customer details and ensuring all details entered in the computer system are correct.
• Ensuring FRU Nos. as per KSD system is mentioned on all open jobcards.
• Advising customer on cost of repairs before accepting the vehicle and taking approval in writing for any additional repairs.
• Attach all relevant documents to the jobcard (key reader print out, technical campaign details, book in sheet, customer notes, etc.)
• Ensures mobility of customer after finalizing the service advise process.
• Proper follow-up with workshop to ensure repairs are completed and deadlines met in time.
• Advising customer on the progress of vehicle repairs.
• Ensuring pricing, details of repairs and all safety related informations are mentioned on the invoice are correct before handing over and explaining to the customer.
• Monitoring and ensuring that all campaigns are completed for each job card opened.
• Final physical check of vehicle before calling customer to confirm that the vehicle is ready for pick up.
• Handover the vehicle personally to the customer.
• Ensuring the work quality based on QMA guidelines for repair quality.
• Following the QMA procedure and guidelines.
• Working flexible hours depending on the workload.
• Ensure highest degree of customer satisfaction and retention at all times.
• Handling customer complaints and ensure corrective action has been taken.