Student Services Coordinator ( UAE Nationals Only)

Title:                   Student Services Coordinator   

Office:               Office of Registration

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.

JOB SUMMARY:

The Student Services Coordinator is a customer service role that represents the first point of contact for students, staff, and visitors; assists with all aspects of administrative support for the Office of Registration.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Oversees the front desk/ reception area of the Office of Registration.
• Receives and sorts daily incoming and outgoing mail.
• Assists in the registration processes.
• Responsible for issuing official letters/ transcripts and graduation certificates. as received on E-requests
• Responsible for issuing a smart label sticker for the Graduation Certificates and uploading the soft copy to the MOE website for attestation purposes
• Responsible for assisting the students with their shipment/courier requests.
• Responsible for all the inquiries and requests in “Kayako” and emails.
• Escalates and follow-ups all students’ inquiries with the Colleges and Offices.
• Monitors the inventory of office equipment /resources and ensures sufficient supplies are available.   
• Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate.
• Answers, screens, and forwards incoming phone calls in a timely and polite manner.
• Greets students, parents, faculty staff, and guests who visit the Office.
• To liaise with the registration staff, colleges, and offices ensuring that student-related processes are correctly followed and accurate records are kept.
• Any other assigned responsibilities by the direct line manager.

QUALIFICATION & EXPERIENCE:

• A University Degree is required in Business administration/IT or any related field
• A minimum of three years of experience, that is directly related to the duties and responsibilities specified is required.

KNOWLEDGE & SKILLS:

• Excellent English verbal and written communication skills
• Records maintenance skills
• Very good skills in Microsoft package.
• Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.
• Preferably with experience in Banner Student Information System
• Database management skills

Proficiency in additional languages will be an added value.