System Strategy & Operations - Market and Domain Lead [METAP + Sales Facing Tools Lead]

About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact on ourselves, our company, and the communities we serve. Join us. We are looking for a Program Manager, MSO - CRM Strategy & Operations who can be highly organized and collaborative, working closely with regional stakeholders across Monetization Strategy & Operations, Finance, Legal, and supporting the regional Global Business Solutions team at large. This person will represent regional business needs related to system and process, working with global counterparts to advocate for solutions that improve regional sales processes, owning the success of implementing both global and regional solutions in AMA region. About the Team Our Monetization Strategy & Operations (MSO) team is essential to enabling TikTok's sales teams to drive revenue at scale efficiently and strategically. This team is responsible for revenue planning and pricing, operational effectiveness in our tooling and sales processes, and ensuring productive and fruitful partnership cross-functionally across internal teams. Responsibilities - Develop and manage project plans for CRM implementation projects across multiple geographies, including timelines and resource allocation - Work closely with cross-functional teams to ensure successful implementation of CRM solutions, including technical teams, sales and marketing, customer support, and external vendors/partners - Monitor and report on key performance metrics related to CRM solutions, and provide insights and recommendations for improvements - Gather market requirements for product solutions and develop rigorous business requirements documentation to support global sales facing tools requirements (e.g ARG, - Evaluate, prioritize and implement requests to align with business goals and process improvements and developments - Develop a deep understanding of key system-related workflows to drive consistency and uniformity across global requests where possible by understanding impact of geographical edge-cases - Act as the primary point of contact for all project-related communication, including status updates, issue resolution and stakeholder management - Work with the product manager of various systems to identify opportunities for internal system improvement - Serve as a subject matter expert providing business process consultation and best practice support for effective use of sales systems (e.g. host learning sessions with the sales teams and business leaders to educate and inform users on key feature releases and general product updates, develops user materials for the pupose of providing instruction, reference, and support) - Communicate effectively with all levels of the organization, from senior leadership to individual contributors to ensure alignment and buy-in on CRM strategies and initiatives, including regional sales leaders and General Manager - Take on ad-hoc responsibilities and duties related to CRM and business projects, as needed
Minimum Qualifications: - Technical proficiency with CRM systems (Salesforce, Microsoft Dynamics 365) or consulting experience in a fast-paced technology technology company is preferred. - Experience managing complex cross-functional teams, track record of influencing behavior at a variety of levels in the organization, including cross-functional leaders. - Excellent communication skills and high comfort level with executive presentation. - High attention to detail and strong organizational skills. - Fluency/proficiency in business English, both verbal and written. Preferred Qualifications: - 5+ years of Product Marketing or Product Operations experience with demonstrated ability to contribute at strategic, operational and tactical levels. TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.