Team Leader, Wellness - Atlantis The Palm
(11879 )
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
The Team Leader, Wellness is responsible for ensuring the Wellness Experience Agents team are fully engaged with each guest interaction and are delivering exceptional guest service. Person in this role will help the team in building relationships, while maximizing reservations at all four reception desks in the Spa, Fitness Center and Hotel Lobby. Conversion of product recommendations into retail sales at the Spa Retail Boutique, monitoring the correctness of the bookings and quality of the guest journey are crucial parts of this role. Additionally, Team Leader Wellness assists the Assistant Managers in the direct staff training in spa offerings, retail products, computer / telephone system knowledge, financial process, operational standard and procedures, all while ensuring five-star service delivery from the team at all times.
About You
We are looking for experienced SPA and Wellness professionals with solid experience in a luxury 5 star environment. You should have strong interpersonal skills, be able to carry a conversation in a courteous manner with every type of guest and handle their queries and complaints in a diplomatic manner. Person in this role has to demonstrate strong administrative skills and leadership abilities. Cidesco, Cibtac, International Qualification or Diploma in beauty therapy and/or massage + an comprehensive knowledge of anatomy and physiology will be an advantage.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
