Telesales Executive / Indoor Sales(E-Commerce and logistics industry)

Our Client an Express & shipping local company was established in 2011 for serving the documents & parcel documents to all UAE.
 

Job Description:
 

• Call new customers and Follow up with client regarding the supply, maintenance and solve any issues.
• Achieve Monthly/Yearly revenue target
• Acquire new accounts as per requirement
• Required Calls new & existing customers.
• Manage relationships with allocated small business customers via outbound phone calls and email communication
• Submit related report within the time frame
• Conduct an agreed number of outbound phone calls per month to ensure regular customer contact
• Retain CLIENT share of wallet growth with existing customers in their portfolio
• Identify Customer revival opportunities within portfolio from the monthly down-trader report
• Handle inquiries from transaction and on-demand customers
• Supports Sales campaign by contacting targeted customers
• Qualify new customers and close opportunities in customer segment.
• Gathering information for potential clients.
• Follow up with client regarding the supply maintenance and solve any issues.
• Coordinate with field sales high revenue customer.
• Preparing report (FTF Daily report, Risk and lost customer monthly).
• Handling and filed RFR from client.
• Visiting the client if needed.
• Given the customer discount as per policy and procedure
• Maintain customers data,
• Managed discounts accordingly.
• Increase sales revenue and expand client database within the handled industry,
• Develops and implement an approach to secure competitors sales customers to the requirements of the Sales function.
• Coordinate to solve any issues relating to payments/approval per company policy/procedures.

Job Requirements:


 

• 2-3 years experience in Sales, Marketing or retail.
• Experience background in Courier, E-Commerce and logistics industry is Advantage.
• V. Good Communication, negotiation and time management skills.
• V. Good user of MS office.