Teller

JOB PURPOSE

To perform the daily customers’ cash counter transactions in line with the agreed service standards while ensuring they are error free and that the required control measures are maintained to minimise operational risk and maintain customer satisfaction



GROUP: Consumer Banking

JOB FAMILY: Business Operations and Enablement



KEY WORKING RELATIONSHIPS:



- Line Manager: To provide updates on day-to-day activities and obtain approvals

- Branch Colleagues: To provide support as needed and fulfil customer requests

- Internal Stakeholders: To provide support as needed and fulfil customer requests



ACCOUNTABILITIES:



Teller Counter Services: Perform all cash-counter transactions accurately as requested by customers within the set target time and in line with the bank’s policies and procedures in order to ensure the provision of prompt and professional services



Back office Services: Perform all back office operation activities in line with the bank requirements and standards and report potential problems to mitigate any risks



Self -Management: Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance



Policies, Processes, Systems and Procedures

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders



Customer Service: Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions