Job Description
The Automotive After Sales Manager is responsible for overseeing and managing all after-sales activities, ensuring high levels of customer satisfaction, optimizing after-sales services, and driving profitability. The ideal candidate will have a comprehensive understanding of automotive technology, exceptional managerial skills, and a strong focus on customer service.
Skills
- Technical Expertise:
- In-depth knowledge of automotive systems and technology.
- Ability to diagnose and resolve complex mechanical and technical issues.
- Familiarity with diagnostic tools and software used in the automotive industry.
- Customer Service Orientation:
- Strong commitment to delivering exceptional customer service.
- Ability to handle customer complaints and resolve issues effectively.
- Excellent communication skills to interact with customers and explain technical information clearly.
- Leadership and Management:
- Proven experience in managing and leading a team of technicians, service advisors, and support staff.
- Ability to motivate and develop staff, fostering a positive work environment.
- Strong organizational skills to manage service schedules, parts inventory, and workflow efficiently.
- Sales and Marketing Acumen:
- Ability to develop and implement after-sales marketing strategies to increase service uptake.
- Proficiency in upselling and cross-selling after-sales services and products.
- Experience in managing customer retention programs and loyalty initiatives.
- Financial Management:
- Strong understanding of budgeting, cost control, and financial performance metrics.
- Ability to analyze financial reports and implement strategies to improve profitability.
- Experience in pricing strategies for services and parts.
- Problem-Solving Skills:
- Analytical skills to identify trends, issues, and opportunities in after-sales services.
- Creative approach to solving problems and implementing solutions that enhance service efficiency and customer satisfaction.
- Communication and Interpersonal Skills:
- Excellent verbal and written communication skills.
- Ability to build and maintain strong relationships with customers, suppliers, and staff.
- Effective negotiation skills to manage supplier contracts and agreements.
- Knowledge of Industry Standards and Regulations:
- Understanding of health and safety regulations in the automotive industry.
- Familiarity with environmental regulations and best practices in waste management.
- Knowledge of industry standards and certifications relevant to after-sales services.
- IT and Computer Proficiency:
- Proficient in using automotive service management software and customer relationship management (CRM) systems.
- Ability to leverage technology to streamline processes and improve service delivery.
- Competence in using office software such as MS Office (Word, Excel, Outlook).
- Project Management:
- Experience in managing projects related to service improvements, facility upgrades, or new service introductions.
- Ability to plan, execute, and monitor projects to ensure timely and successful completion.
Education and Experience:
- Bachelor’s degree in Automotive Engineering, Business Administration, or a related field.
- Minimum of 3-5 years of experience in automotive after-sales management or a similar role.
- Professional certifications related to automotive service and management are a plus.
Work Environment:
- The role is primarily based in an office environment within the service department but requires frequent visits to the workshop and interaction with technicians and customers.
- Occasional travel may be required for training, meetings, or supplier visits.
Job Details
- Job Location
- Tripoli Libya
- Company Industry
- Automotive Repair, Spare Parts, & Support Services; Automotive Dealership & Distributor
- Company Type
- Unspecified
- Job Role
- Sales
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 1