bank of jordan

نبذة عن شركة bank of jordan

Feb 2009 – Present Bank of Jordan Sales and Service Officer – Alrabyeh Branch Oct. 2008 – Feb 2009 Bank of Jordan Leasing Department Jan.2009 – Oct.2009 Bank Of Jordan Sales And Service Officer - citymall Branch Oct. 2007 – Jan. 2008 Bank of Jordan Sales and Service Officer – Head Office Branch The sales and service officer (SSO) is responsible for all what the customers needs… • Fully aware of bank products and features to increase business volume and achieve cross selling targets. • Provide the customer financial services by delivering unbiased, competent and problem free services to reach the pre-decided customer satisfaction levels. • Awareness of implementation of bank's credit policy, bank procedure and to be implemented to reach an acceptable level of risk and number of rejected cases. • Manage effectively the serve time spent with the customer to reach an acceptable service delivery within the turn around time. • Provide constructive and constant feedback on improvement of products, services, processes to reduce cycle time of costs and enhance customer satisfaction. • Organizing his work layout and appearance to keep up bank image. • (Opening accounts, Making draft transfer and internal transfer, cheque request, Cars loans, housing loans, personal loans, credit card, debit card and E-banking Services…) • Establishing relationships with new customers. • Knowledge of products, service policies and processes of Retail Banking products. • Ability to solve problem.