Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metrics.
Manage the Support Services in term of P&L
Manage the SMA proposal (operationally and financially) focus on timely renewal and pricing.
Manage commercially in cooperation with sales manager the negotiation with the end customers and partners
Manage all Third-Party partnerships / suppliers to optimize performance and value (underpinning contract , service providers)
Liaise with regional salespersons and service stakeholders to help define support programs offered to customers, maintain current program offerings and create value-added services.
