- Results: Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metrics.
· Manage the Support Services in term of P&L
· Manage the SMA proposal (operationally and financially) focus on timely renewal and pricing.
· Manage commercially in cooperation with sales manager the negotiation with the end customers and partners
· Manage all Third-Party partnerships / suppliers to optimize performance and value (underpinning contract , service providers)
· Liaise with regional salespersons and service stakeholders to help define support programs offered to customers, maintain current program offerings and create value-added services.
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