Sr. Coordinator Workforce

As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!

talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Role Summary:

The Workforce Planner prepares and produces work volume and staffing forecast, as well as comparative data on results vs. forecasts, identifies opportunities for improvement and recommends solutions. This position provides workforce management scheduling and load balancing requirements for work peaks and valleys. The Workforce Planner makes adjustments and recommendations for optimizing scheduling to maximize service and quality.

What Did We Order?

• Propose recommendations and action plans for any dropped metric.
• Responsible for the delivery of WFM reports on daily, weekly, monthly and quarterly basis.
• Provide the team with a vision of the project objectives.
• Handle all team escalations and feedback and work on resolving their issues.
• Motivate team members and recognize high performance and reward accomplishments.
• Create and environment oriented to trust, open communication and creative thinking.
• Provide any training that team members need.
• Responsible for performance appraisals of all direct reports.

Technical knowledge, Skills and Experience required:

• Minimum of 3 years' experience as RTM coordinator.
• Some knowledge of coding experience, MySQL, SQL Lite or VBA.
• Forecasting Knowledge. 
• Knowledge of service level Calculations. 
• Problem-solving. 
• Analytical thinking 
• Good Business Writing Skills. 
• RTM Experience is preferred.
• Basics coding skills.

For internal Candidates:

• Minimum of 2 years' experience as coordinator RTM/Workforce
• Has a minimum of 9-month experience at talabat
• S2 level and above can only apply.