Admin FTC

Job Title: Administration Officer

Job Purpose: To ensure seamless administrative and logistical operations by delivering efficient, timely, and customer-focused support services while maintaining compliance, safety, and continuous improvement across all administrative functions.

Key Responsibilities:

1. Administrative & Logistical Support

1. Manage and coordinate travel arrangements, cab services, accommodation, canteen services, security passes, and other administrative support functions.
2. Ensure timely and high-quality service delivery to internal customers and visitors.
3. Drive customer satisfaction through proactive service management and issue resolution.

2. Issue Resolution & Compliance

1. Liaise with cross-functional departments (including central services at Hazira) for timely resolution of administrative issues.
2. Ensure 100% closure of admin-related issues within defined timelines.
3. Maintain 100% compliance with WMS (Work Management System) checklist requirements.
4. Identify and implement cost-saving initiatives (minimum 10% savings target).

3. Audit & Governance

1. Proactively track and close Internal Corporate Audit observations.
2. Ensure: No repeat observations from previous audits & Zero high-risk audit observations
3. Maintain necessary documentation and ensure adherence to audit standards.

4. Facility Management & Resource Availability

1. Ensure proper housekeeping standards across administrative buildings, canteen, and VP’s office.
2. Maintain 100% availability of required resources and infrastructure for smooth day-to-day operations.
3. Monitor vendor performance and service quality.

5. Safety & Compliance

1. Promote and enforce safe working practices across all admin-related activities.
2. Ensure zero safety incidents in the department.

1. Strong coordination and stakeholder management
2. Excellent problem-solving and communication skills
3. Knowledge of facility management, logistics, and admin processes
4. Understanding of safety standards and compliance systems
5. Ability to work proactively and handle multiple priorities