Senior Application Support Engineer

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

We are looking foraSenior Application Support EngineerforChennailocation, to join our company.

In Wilhelmsen Port Services, we provide our customers with peace of mind while we handle their cargo, theirvesselsand their crew. We handle 75,000 port calls per year, which means that every 7 minutes, anywhere around the world, we send a ship safely out to sea again to fulfil its purpose. We match localexpertisewith strict global standards, making sure we consistently make our customers’ port calls as efficient and safe as possible.

Who you are: 

You are a senior Salesforce professional who excels at complex problem-solving in productionenvironments. You combine deep technical troubleshooting skills with the ability to contribute to planneddevelopment work, and you take ownership of issues through to permanent resolution.

What you will be doing: 

• Own resolution of complex production issues for Salesforce applications, acting as a seniorescalation point

  
  

• Perform deep technical troubleshooting using Apex debugging, Developer Console, Workbench,logs, and monitoring tools

  
  

• Conduct root cause analysis (RCA) and drive permanent fixes in collaboration with developmentteams

  
  

• Contribute to custom Salesforce development (Apex, LWC, Flows, integrations) as part of planneddelivery work

  
  

• Support release activities, including deployment validation, post-release verification, and rollbacksupport

  
  

•  Mentor mid-level and associate support engineers

  
  

• Contribute to andmaintainSOPs, runbooks, and knowledge articles

  
  

Requiredexperience andskills: 

• 10+ years of Salesforce development and/or application support experience

  
  

• Strong hands-onexpertisein Apex, Flows, LWC, integrations, and debugging tools

  
  

•  Proven experience handling production incidents and driving RCA

  
  

• Ability to balance development and support responsibilities effectively

  
  

• Strong communicationand ownership mindset

  
  

Preferred Certifications

• Salesforce Platform Developer I or II

  
  

•  Salesforce Certified Administrator

  
  

•  ITIL® Foundation

  
  

Sounds interesting? If you can see yourself in this role, please let us know why you are our newSenior Application Support Engineer.

Work location:Chennai, India

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles,additionalbackground screening may berequired.