Call Center Agent
Call Center Agent/Representative will be the liaison between the company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior provided by company.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in the call center database in a comprehensible way
Job Requirements:
- BT or TS degree in Marketing, Communication, or Business Administration
- Strong phone and verbal communication skills along with active listening
- Very Good Linguistic skills, Arabic and English
- Familiarity with CRM systems and practices is a plus
- Previous experience in a customer support role is a plus
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