Regional Supply Lead

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Rider Recruitment and Onboarding:

• Develop and execute comprehensive online and offline strategies to attract and hire new riders.
• Collaborate with marketing teams to create impactful campaigns for rider
• acquisition.
• Leverage online platforms, job portals, and community engagement to identify and connect with potential riders.
• Streamline and optimize the onboarding process for new riders, ensuring efficiency and a positive experience.
• Provide guidance and support to new riders during the onboarding phase, addressing queries and facilitating a smooth transition.

Rider Engagement and Sentiment:

• Develop and implement strategies for continuous rider engagement, ensuring a positive and fulfilling experience.
• Monitor rider sentiment through various channels, addressing concerns, and enhancing overall satisfaction.

Collaboration and Networking:

• Collaborate with cross-functional teams, including marketing, compliance, and commercials, to align rider acquisition strategies with broader business objectives.
• Foster relationships with local communities, educational institutions, and other relevant stakeholders to enhance rider recruitment efforts.

Data Analysis and Reporting:

• Utilize data analytics to assess the effectiveness of different recruitment channels and provide data-driven recommendations for continuous improvement.
• Monitor and report on key performance indicators related to rider acquisition, onboarding, engagement, and sentiment.

Operation KPIs for the Region:

• Develop and track key operational performance indicators for the South Region.
• Implement strategies to enhance operational efficiency and ensure the smooth functioning of the supply.

Managerial Oversight:

• Lead and mentor a team responsible for rider acquisition, onboarding, and engagement.
• Provide strategic direction and guidance for the overall success of the supply in the South Region.

Training and Development:

• Collaborate with training teams to ensure new riders receive proper orientation and training.
• Identify areas for continuous improvement in the onboarding and training processes.

Compliance:

• Ensure that all rider recruitment activities comply with relevant regulations and company policies.
• Stay updated on industry trends and best practices in rider acquisition.

• Masters degree in business administration, marketing, supply chain, or a related
• field.
• 6+ years of proven experience in operations or a similar managerial role, preferably in the ride-hailing, food delivery or logistics industry.
• Strong communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Familiarity with online delivery platforms and e-commerce.
• Results-oriented and able to work in a fast-paced environment.
• Ability to travel to meet external stakeholders as needed.