Senior Account Manager

“To be the most loved everyday food and groceries destination!” - that’s our mission at foodpanda (small ‘f’).

foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!

If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. foodpanda comprises of people from more than 60 nationalities, and we believe in winning through diversity.
foodpanda is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

• Conduct comprehensive business reviews with accounts to identify opportunities that contribute to increased revenue, profitability, and market share.
• Maintain continuous and robust business relationships with vendors within the Non-Food Vertical.
• Provide exemplary service and support to build strong relationships and promptly resolve operational issues between vendors and foodpanda.
• Ensure that client menus are consistently up-to-date, and integrations are seamlessly executed.
• Manage and optimize the Vendor content on the foodpanda platform.
• Facilitate commission rate renegotiations, fostering new commercial relationships while renewing existing contacts.
• Drive Non-Commission Revenue (NCR) sales by consistently achieving premium listing targets on a monthly basis.
• Generate food coupons, promotions, and vouchers in collaboration with existing vendors.
• Advocate for digitalization initiatives and persuade vendors to embrace the digital transformation.
• Coordinate with vendors to address live or active status on the foodpanda website, resolving issues such as shutdowns or discontinued deliveries.
• Maintain accurate records of all sales and prospecting activities, including closed sales, follow-up actions, sales expense reports, increased sales reports post-promotions, and vendor analysis sheets.
• Provide detailed account management reports to track performance and identify areas for improvement.

• Bachelor’s degree in any discipline.
• 1+ years of experience in FMCG/Retail Account Management.
• Proficient in analyzing data and sales statistics to formulate effective solutions.
• Excellent communication and negotiation skills.
• Customer-oriented with a strong focus on building and maintaining relationships.