as required by Contact Centre management.Seek and promote feedback from ... issues or customer dissatisfaction to Team Leaders. Take ownership for all ... escalation to RMs and CET Management...
the Customer Insights Technology (CIT) team to build and maintain the ... and work closely with QA team (where applicable) for SIT and ... • Support the training of new team...
as required by Contact Centre management.Seek and promote feedback from ... issues or customer dissatisfaction to Team Leaders. Take ownership for all ... escalation to RMs and CET Management...