Product Specialist

At Sweater, we're doing more than just reimagining car care. Our eco-forward approach is at the heart of our operations and growth. As we map out our future, we seek a talented and analytical individual to join our team as a Product Specialist.

Your Mission at Sweater:

As a Product Specialist your mission is to unlock the new communication channels and design processes to inspire collaborative decision making that is not just fast but highly effective.

Key Responsibilities :

Product Delivery :

• Own Sprint backlog by breaking down strategic projects into Epics, Sprints, Tasks, User Stories, and Story Points.
• Collaborate closely with developers to prioritize and implement feature enhancements and bug fixes
• Ensure a seamless product delivery by taking on the role of a gatekeeper, ensuring continuous improvement in the delivery process
• Have continuous touchpoints with multiple business teams to understand their pain-points and plan solutions by consulting Product team
• Keep the key stakeholders informed about product launches through consistent and transparent communication.
• Automate development workflows to minimize human error and reduce delays
• Help in shaping communication about product strategy for each audience and class of internal stakeholders

Product Discovery:

• Identify product feedback loops within the organization and work with stakeholders to close those loops with new routines
• Conduct Surveys and User Interviews in Arabic whenever required
• Identify trends, patterns, and insights from multiple data sources, facilitating strategic product planning

Data Visualization and Reporting:

• Monitor car washers' performance and ensure adherence to service standards and quality guidelines
• Collaborate with the Business Intelligence team to enhance the Product dashboard and identify new requirements
• Assist Data Analyst in data discovery by communicating with backend engineers

Operational Excellence:

• Coordinate with suppliers to ensure the timely availability of car wash supplies and equipment for our service providers
• Optimize inventory management processes to minimize stockouts and excess inventory levels
• Monitor logistics operations to ensure timely and efficient deployment of car washers to customer locations
• Collaborate with cross-functional teams to implement best practices and standard operating procedures
• Conduct regular performance reviews and post-mortem analyses to assess the impact of operational initiatives and identify areas for further improvement