You will be running Reception in the J.P. Morgan Branch. Managing the visitor registration and welcome processes to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are always observed.
As a Receptionist you will be managing Client meeting rooms, arranging refreshments, and ensuring reception area and meeting rooms are maintained to the highest standard. You will also be ensuring that the high standards of service are maintained through proactive and competent administrative support within the Reception Core Responsibilities.
Job responsibilities
- Manages the welcome process and registration of visitors and clients to the building according to security procedures.
- Is informed and aware of all visitor and client arrivals.
- Delivers service excellence to all visitors and clients of JPM, offering a flexible and positive approach to all interactions, providing clients with a high quality and consistent product.
- Is the first point of contact for general enquiries and transferring calls to the correct department.
- Takes responsibility for overcoming issues affecting service standards and to communicate any ongoing/potential issues that need to be addressed, ensuring effective communication at all times.
- Supports Amenity Services functions in location (invoice processing, vendor management).
- Is knowledgeable through seeking out accurate and up to date information at all times, reviewing details of each allocated event/meeting/ visitors for the coming day at the daily function/ operations meeting.
Required qualifications, capabilities, and skills
- Client-facing experience
- Reception experience within a corporate, leisure or hospitality environment
- Strong interpersonal skills
- Highly organized; ability to handle multiple tasks and apply judgment to prioritize
- Excellent communication skills; both oral and written
- Proficiency in English language
- Team player
Preferred qualifications, capabilities, and skills
- Client-facing experience in a five-star environment
- Strong Computer skills (MS Office; Room Booking System)
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
