Senior Technical Support Engineer L4: The Technical Support L4 is an individual who works in 24/7 support Infra managed services environment. The primary functions of this position are to manage the critical issues and focusing on maintenance and ongoing improvement and optimization. The candidate is required to exhibit total ownership and responsibility of the escalation.
Essential Duties and Responsibilities:
• Work experience on VMware ESXi 5.X, 6.X ,7.0 & 8.0 environment.
• Installation & Configuration of VMware ESXi host & vCenter.
• Virtualization project SOW preparation. Execution of project.
• Find RCA & solution for repeated & escalated issues.
• Good communication skills - both written and verbal
• Passion for providing exceptional service to the clients.
• Strong sense of ownership and accountability
• Strong work ethic and capable of handling stress
• Prioritize work and maintain a high level of professionalism in a highly dynamic work environment
• Meet performance objects
• Maintain a high degree of customer service
• Follow escalation procedures for interfacing with other analysts and teams
• Utilize the internal Knowledge Base to assist with the resolution of tickets
• Other duties as assigned. Acts as an escalation point for complex issues requiring investigation
• Contributes to written articles for internal and external knowledge base
• Identifies and escalates situations requiring urgent attention to appropriate teams.
• Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering.
• Manages a queue of resolving support cases.
• Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem.
• Communicates new release features and improvements to our partners that better their experience.
Job Requirement
VMWare:
• Work experience on VMware ESXi 5.X, 6.X ,7.0 & 8.0 environment.
• Installation & Configuration of VMware ESXi host & vCenter.
• Virtualization project SOW preparation. Execution of project.
• Find RCA & solution for repeated & escalated issues.
• Managing and troubleshooting HA and DRS environment.
• Managing and troubleshooting on VMware vMotion, Storage vMotion, High Availability, DRS
• Deploy virtual machines, use clones, snapshots, templates
• Managing and troubleshooting standard switch & distributed virtual switch.
• Managing Virtual Machine Snapshots
• Troubleshooting with the help of VMware Logs & vCenter logs
• Troubleshooting on VMware performance issue with commands
• Troubleshooting experience on vCenter performance counter
Hyper-V:
• Excellent knowledge of Hyper-V and System center
• Installation and Configuring Virtual Machines for Server Consolidation and HA
• Managing and troubleshooting Hyper V cluster issues.
• Managing and troubleshooting on Hyper-V Replication
• Create VM s, V-disk s and install guest OS
• Configure and Manage Virtual Networks
• Managing Virtual Machine Snapshots
• Troubleshooting complex Hyper-V production issues
• Knowledge of System Center 2012,2016,2019 and System Center Virtual Machine Manager
• Configuring and managing virtualization hosts, networking, and storage resources.
• Maintain and manage Windows Server 2003/2008/2008 R2/2012/2012 R2/2016/2019 infrastructure including high-availability Microsoft Hyper-V.
• Maintain and manage SAN hardware and storage.
• Experience automating tasks with scripting and programming languages such as PowerShell
• Work experience and knowledge on VMWare ESXi infrastructure.
• Ability to design robust processes for complex problems
Educational/Vocational/Previous Experience Recommendations:
. Bachelor's degree in related field or equivalent business experience
. 12+ years of relevant experience
. Experience working in a technical service-oriented position
. Preferred: Experience troubleshooting Windows and Virtualization, VxRail, HP, Synergy servers
Location: Riyadh-
Senior Technical Support Engineer L4: The Technical Support L4 is an individual who works in 24/7 support Infra managed services environment. The primary functions of this position are to manage the critical issues and focusing on maintenance and ongoing improvement and optimization. The candidate is required to exhibit total ownership and responsibility of the escalation.
Essential Duties and Responsibilities:
• Work experience on VMware ESXi 5.X, 6.X ,7.0 & 8.0 environment.
• Installation & Configuration of VMware ESXi host & vCenter.
• Virtualization project SOW preparation. Execution of project.
• Find RCA & solution for repeated & escalated issues.
• Good communication skills - both written and verbal
• Passion for providing exceptional service to the clients.
• Strong sense of ownership and accountability
• Strong work ethic and capable of handling stress
• Prioritize work and maintain a high level of professionalism in a highly dynamic work environment
• Meet performance objects
• Maintain a high degree of customer service
• Follow escalation procedures for interfacing with other analysts and teams
• Utilize the internal Knowledge Base to assist with the resolution of tickets
• Other duties as assigned. Acts as an escalation point for complex issues requiring investigation
• Contributes to written articles for internal and external knowledge base
• Identifies and escalates situations requiring urgent attention to appropriate teams.
• Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering.
• Manages a queue of resolving support cases.
• Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem.
• Communicates new release features and improvements to our partners that better their experience.
Job Requirement
VMWare:
• Work experience on VMware ESXi 5.X, 6.X ,7.0 & 8.0 environment.
• Installation & Configuration of VMware ESXi host & vCenter.
• Virtualization project SOW preparation. Execution of project.
• Find RCA & solution for repeated & escalated issues.
• Managing and troubleshooting HA and DRS environment.
• Managing and troubleshooting on VMware vMotion, Storage vMotion, High Availability, DRS
• Deploy virtual machines, use clones, snapshots, templates
• Managing and troubleshooting standard switch & distributed virtual switch.
• Managing Virtual Machine Snapshots
• Troubleshooting with the help of VMware Logs & vCenter logs
• Troubleshooting on VMware performance issue with commands
• Troubleshooting experience on vCenter performance counter
Hyper-V:
• Excellent knowledge of Hyper-V and System center
• Installation and Configuring Virtual Machines for Server Consolidation and HA
• Managing and troubleshooting Hyper V cluster issues.
• Managing and troubleshooting on Hyper-V Replication
• Create VM s, V-disk s and install guest OS
• Configure and Manage Virtual Networks
• Managing Virtual Machine Snapshots
• Troubleshooting complex Hyper-V production issues
• Knowledge of System Center 2012,2016,2019 and System Center Virtual Machine Manager
• Configuring and managing virtualization hosts, networking, and storage resources.
• Maintain and manage Windows Server 2003/2008/2008 R2/2012/2012 R2/2016/2019 infrastructure including high-availability Microsoft Hyper-V.
• Maintain and manage SAN hardware and storage.
• Experience automating tasks with scripting and programming languages such as PowerShell
• Work experience and knowledge on VMWare ESXi infrastructure.
• Ability to design robust processes for complex problems
Educational/Vocational/Previous Experience Recommendations:
. Bachelor's degree in related field or equivalent business experience
. 12+ years of relevant experience
. Experience working in a technical service-oriented position
. Preferred: Experience troubleshooting Windows and Virtualization, VxRail, HP, Synergy servers
Location: Riyadh-
The world is evolving rapidly with transformative technological advancements, dynamic changes in economies, and a shifting global landscape. These changes make it challenging for our people, clients, partners, and communities to navigate the evolving landscape. At LTIMindtree, we constantly push the boundaries of what’s possible by leveraging our expertise, experience, and innovative ecosystem to empower enterprises, people, and communities to build a better Future, Faster. Together. To achieve this, we drive business transformation using what we are good at—technology, talent, and a robust ecosystem of partners—to eliminate all barriers to progress. Our commitment is to a singular goal: to relentlessly ensure our clients become their future sustainable selves ahead of schedule. We want to use technology to build intimacy, warmth, and empathy through the experiences we create. Our purpose is to unleash new possibilities and impact every human we touch. Our net-zero pledge leverages renewable energy, waste management, and a focus on the practices of a circular economy to ensure a healthier, safer, and more sustainable business. Our vision lets us be as ambitious as we want to be. It allows us to think beyond what we did until yesterday. Today, we have become the catalyst that takes all our stakeholders to the future, faster. Together.
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