Systems Engineer L3 - Managed Services

Systems Engineer L3 - Managed Services

Location: Riyadh, KSA

Role Type: Permanent

Description

The proposed position will be for a member of a managed services technical team, which is responsible for infrastructure, systems, functions and services related issues (operations, 3rd & 2nd level support).

The engineer will be working in a group of IT experts locally and within multiple projects to cover the required services functionalities and availability.

• Role and ResponsibilitiesRequires travelling based on work needs, when not on site, Engineers will be assisting in the development of project plans, designs and documentation for future sites.
• Designing/Planning Server Farm / Data Center Architecture
• Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis, Peer review the change plan and documentation prepared by other colleagues in the team.
• Participate and contribute to advanced tasks such as, capacity planning, performance monitoring, provide recommendations for improvement and implement recommendations.
• Experience in Windows server operating systems in Datacenter level implementations (2016/2019).
• Certifications and working knowledge of Cloud-based technologies is an advantage -Azure/AWS.
• Understanding of Datacenter level virtualized solutions based on VMware (SDN, SDS, SDDC).
• Knowledge in Backup technologies such as (Veeam, veritas).
• Knowledge in Network Attached Storage (NAS) and Storage Area Network (SAN) Administration.
• knowledge in Exchange Servers, SCCM is preferred
• Good knowledge in HCI technologies
• Expert level in Active directory, DNS services, DHCP services.
• Resolve incidents and technical tasks within agreed SLAs and quality.
• Understanding of Networking fundamentals – IP Addressing & Network topologies.