Customer Relations Manager

Overview of the role

We are seeking a dynamic and driven Customer Relations Manager to join our team. In this role, you will play a pivotal role in understanding our customers better, driving conversions, and fostering long-term loyalty through effective CRM strategies.

What you will do

• Spearhead CRM system selection and implementation, ensuring alignment with organizational objectives.
• Provide insights to Management on CRM proposals for informed decision-making.
• Develop clear data visualizations for senior management to understand customer behavior trends.
• Actively manage CRM Portal for efficient data management and reporting.
• Prepare detailed monthly reports on customer satisfaction with improvement recommendations.
• Maintain thorough case history of customer complaints and resolutions.
• Synthesize information for customized reports aiding strategic decision-making.
• Assist in resolving customer complaints promptly for exceptional service delivery.
• Coordinate vehicle delivery, ensuring customer awareness of warranties and maintenance.
• Oversee customer follow-up programs to drive repeat business opportunities.
• Schedule service appointments, facilitating prompt resolution and follow-up.
• Engage in marketing initiatives for enhanced brand awareness across channels.
• Utilize CRM channels for effective conversion and retention rates.
• Proactively reach out to potential customers through targeted sales strategies.
• Implement strategies to retain and reward loyal customers for long-term relationships.
• Continuously assess and optimize customer relations strategies for evolving business needs.