Hostess

Job brief

We are looking for a Hostess to be the first point of contact for the guests.

Responsibilities

• Greets guests in a courteous and professional manner
• Communicate with other staff, informing them clients' bookings, needs, requests, allergy and special events
• Recognise 'Key people', Shareholders, Regulars etc.
• Respect the restaurant' Reception Sequence of Service
• Draw up client bookings for tables and ensure that tables are set before clients' arrival, keep the floor plan updated to maximise the bookings
• Manage the front desk by receiving incoming calls, greeting, and attending to customers always remembering restaurant' standards
• Inform guests about the availability of tables and direct them to the tables
• Collaborate with other restaurant staff and the management team to ensure that customer complaints (floor and online once) are properly attended to in a
  timely manner
• Check restaurant's emails and respond accordingly, draw the attention of management to certain mails when necessary
• Control reservations to maximize the number of covers
• Process all reservation enquiries via telephone, or Sevenrooms booking system and Opentable
• Confirm all reservations of over 6/8 guests with Manager on duty before accepting reservation.
• Confirm next day reservations by telephone and proceed to allocate the right tag on the booking system
• Retrieve information on reservation availability from system
• Cancel, amend, and confirm existing reservations
• Your look need to be always impeccable following restaurants standards of the personal appearance
• Provide a clear handover during shift changes
• Timely and effective communication of all guest information such as reservations notes, birthdays, allergies, and special comments, to the Manager on duty.
• Report all security issues to Manager on duty

Requirements and skills

• Previous work experience as a Hostess
• Excellent communication skills
• Must be able to work a variety of shifts including holidays, weekends, evenings, etc.