DESCRIPTION
Sellers form the core of our Amazon marketplace business. In this business, we manage a thin line between managing Seller Experience and arresting defects and cost leakages. Getting this balance right is crucial to driving the marketplace flywheel faster and stronger.
Amazon is looking for a leader to to ensure that policies, processes and operational excellence are met across fulfillment channels and MENA locales for everything related to reimbursements while maintaining very high bar for seller experience.
The role will also be responsible for driving the reimbursement and reporting strategies. The ideal candidate should be strategic, highly analytical, customer-focused, team oriented, with outstanding communication skills with the ability to build strong relationships with key stakeholders.
Key job responsibilities
- Perform data analysis and translate insights into concrete, actionable recommendations for operational, program, or process improvements
- Own reporting of metrics and root cause analysis to identify opportunities for improvement
- Develop and improve processes, policies and strategies to support the program’s vision
- Support for ongoing initiatives within the Credit Operations Team and other partner teams
- Ability to communicate across different functions and teams in order to build strong relationships with key stakeholders.
A day in the life
A successful candidate must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels and teams of the organization. This role will particularly suit someone with strong analytical abilities, relationship building skills and strong project management capabilities.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in analyzing data to drive decisions
- Experience using data and metrics to determine and drive improvements
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience defining program requirements and using data and metrics to determine improvements
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.
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