in escalations and Root Cause Analysis of issues in the global ... performance and availability monitoring and analysis as well as configuration management ...
Communities of Practice Manage the analysis and implementation of regional business ... within a matrixed environment. Problem analysis and problem resolution at a ...
usability studies, research and market analysis into product requirements to enhance ... , ideation, requirements/specs, delivery, data analysis/customer feedback Experience collaborating...
management, code coverage and defect analysis. Significant hands-on experience in ... SLA, and KPI, root cause analysis. Perform the role of Critical ...
process mapping workshops. Perform gap analysis (as is functionality versus to ... documentation, and performing detailed gap analysis Experience completing multiple, complex technical...