Job description
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to streamline support processes and improve response times.
- Mentor junior team members to foster skill development and knowledge sharing.
- Coordinate with stakeholders to align support activities with business objectives.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong knowledge of incident, problem, and change management processes within IT service frameworks.
- Experience in troubleshooting and resolving complex issues in enterprise IT environments.
- Ability to analyze system logs and performance metrics to identify root causes.
- Familiarity with configuration management and service catalog management in ITSM platforms.
- Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
Additional Information:
- The candidate should have minimum 12 years of experience in ServiceNow IT Service Management.
- This position is based at our Jaipur office.
- A 15 years full time education is required.
This job post has been translated by AI and may contain minor differences or errors.
