formal customer facing Root Cause Analysis documents Attention to detail and ... ITIL, preferably ITIL v3, Change, Incident and Problem Management Able to ...
years experience in leading technical analysis, implementation and deployment Coordinate technical ... understanding of ITIL concepts, including Incident, Change, Problem records Strong...
and their environment through trend analysis and partnering with the internal ... management Working knowledge of ITIL incident, problem and release management process ...
events related to a security incident or forensic investigation. Utilizing forensic ... preparing comprehensive forensic reports detailing analysis methods, results, and conclusions....
in implementing Service improvements (automation, incident reduction, etc.) Willingness and flexibility ... applications live in Flexera Business analysis and requirements gathering...
of Primary Responsibilities Perform critical analysis on information consolidated from multiple ... practices. Good knowledge of the Incident Response lifecycle, ITIL concepts, and...
in escalations and Root Cause Analysis of issues in the global ... performance and availability monitoring and analysis as well as configuration management ...
production issues providing root cause analysis and designing solutions to prevent ... creating intelligent alarming for quicker incident detection and resolution. • Build automations...