Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

About Business Unit:

IBM BPO which is a critical part of Consulting focuses on Business Process Operations across several domains such as finance & accounts, procurement, supply chain, talent transformation, and industry specific processes including risk & compliance, insurance, digital marketing services. BPO India is committed to accelerate digital transformation across all its clients with the use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI).

Your role and responsibilities

As Manager -Payroll,you will be supporting the end-to-end payroll related activities for client while ensuring you are in adherence to the policies and processes. Work from Office and US shifts.

ØProcess payroll data in accordance with legal, IBM and the customer requirements related to personal data protection

ØEnsure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)

ØEnsure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)

ØCarry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies

ØMonitor execution of compliance activities if required

ØPerform any activities related to electronic payslips handling

ØCommunicate any risks to payroll process or deadlines in accordance with escalation paths

ØInteract with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay

ØReport the status of payroll cycle in a timely and accurate manner

ØSupport year end processes or any other country specific processes not related to monthly payroll cycle

ØInitiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise

Ø8-10 years' experience in US payroll operations for any International IT / ITES Company

ØKnowledge of Payroll systems - Workday, ADP, NGA

ØGood communication skills in English both oral & written

ØStrong knowledge of MS Excel and MS Word

ØAbility to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans

ØAbility to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

ØEffectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

ØExcellent Customer Service skills - ability to communicate to all people at all levels within the organization.

Proven experience in People management is a mandate, Should have managed a team of 10-12 team members.

ØMust have the ability to resolve difficult customer service issues

ØHigh degree of numeracy skills with meticulous attention to details Team work - the ability to work well within the team is key to this role

Preferred technical and professional experience

ØAmbitious individual who can work under their own direction towards agreed targets/goals.

ØAbility to work under tight timelines and have been part of change management initiatives.

ØProven interpersonal skills while contributing to team effort by accomplishing related results as needed

ØEnhance technical skills by attending educational workshops, reviewing publications etc.

Years of Experience:
8-10