Job Summary:
The SOC Operator will be responsible for assessing, analyzing, and responding to incidents related to safety and security for the APAC region. The role requires daily use of tools/systems (e.g., access control, video management, risk feeds) to detect the impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Operator will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potentially third parties. This role will be based in Hinjewadi, Pune, Maharashtra and reports to the SOC Shift Supervisor. 

Roles & Responsibilities:
 

• Monitor and operate security systems including access control and CCTV, along with environmental monitoring and mass notification systems.
• Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
• Notify, assist, and direct external emergency personnel and internal resources as necessary

• Dispatch security officers or law enforcement personnel for alarm response, calls for service, and emergency situations
• Execute protocols and communicate at all levels across the APAC region to employees, site security leads, safety & security staff, or contracted officers as needed
• Manage information flows to and from an incident
• Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
• Ensure all forms of communication, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
• Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
• Coordinate with Accenture’s Corporate executive protection leads on incident detection and management
• Ensure that complete and accurate information is entered into the incident management system
• Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
• Monitor travel safety and security of the company's staff
• Maintain situational awareness of current global current events.
• Monitor and respond to global alerts and events affecting company facilities and employees providing immediate information and assistance as needed
• Initiate mass communication notifications as required
• Notify leadership of events affecting business operations and employees
• Ensure proper handling of highly confidential information.
• Perform other duties assigned by supervisors related to security and safety

Additional Information:

• Experience with CCTV/video management and access control systems such as Genetec video solutions or CCure 9000
• Experience with protective intelligence monitoring tools such as Everbridge and ISOS Tracker
• Great active listening skills
• Rapport building skills
• Patient and empathetic attitude 
• Adaptability and flexibility
• Ability to analyze threats and envision potential or real time impact to operations
• Ability to respond quickly and calmly to emergencies and stressful situations by exercising proper judgment and decision-making skills
• Strong Customer Service skills
• Strong consensus, team building and negotiating skills
• Ability to work overtime on short notice
• Strong cultural sensitivities 
• Be able to type a minimum of 35 words per min
• Excellent written and verbal communication skills
• Ability to multitask in a fast-paced, at times stressed work environment
• Strong team player
• Comfortable with high-tech work environment, and constant learning of new tools and innovations
• Proficient in Microsoft Windows and Office Suite