Technical Writer

Position: Technical Writer - P3
Reporting to: Technical Documentation Team Lead
Business Sector: CTCT
Issued: March 2024

Trimble Inc.
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity and data analytics enable customers to improve productivity, quality, safety and sustainability. From purpose built products to enterprise lifecycle solutions, Trimble software, hardware and services are transforming industries such as agriculture, construction, geospatial and transportation and logistics.

The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning, control and automation products for earthmoving and paving machines in the construction and mining industries, using technologies such as GNSS, optical total stations, lasers and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance. For more information on currently developed products, see  http://construction.trimble.com/earthworks

Job Purpose
As a member of the Technical Documentation team, you will work together with Subject Matter Experts (SMEs) to design, create and maintain technical documentation in a variety of formats and media. You will be instrumental in ensuring that developers, application specialists and other SMEs have the information they need to create or upgrade products in a timely manner according to approved specifications. You will also maintain documentation that assists product support staff, and work with the User Assistance Team to update external customer facing documentation as required.

Key Accountability: Operational
Key Outcomes
Create and update documentation as part of the Technical Documentation Team:
Analyze relevant information sources, such as new product introduction documents (NPI), to determine the need for creating new material and updating existing material.
Interview developers, engineers and other technical experts.
Perform other research as required.
Carefully follow instructions and complete assigned work tasks in a timely manner.
Adhere to technical communication and company writing standards, including the User Assistance style guide, and existing documentation formats.
Perform technical editing, including reviewing user interface and documentation peer reviews.
Coordinate with other members of the group and other (international) groups.
Follow established revision and feedback procedures.
Support, communicate, reinforce and defend the mission, values and culture of the organization.
Additional duties as directed by management

Key Accountability: Health and Safety 
Demonstrates participation in the hazard reporting process.
Demonstrates participation in the accurate reporting of incidents.
Contribute to a positive health and safety culture within the team
Maintains a safe and clean work environment always.
Reads, understands, and follows all Safe Work Procedures
Ensures access to and wears the appropriate PPE.
Always work within the guidelines of the Trimble Health and Safety Policy or that of other PCBUs if off-site
Undertake training as directed to ensure you are competent to safely operate the equipment.

Skills / Competencies
Proficient written and verbal English communication skills, with high attention to detail.
Proven track record in technical writing, editing and proof-reading skills.
Ability to communicate effectively across a broad spectrum of SMEs, from engineers to end users.
Ability to work as part of a collaborative team.
Flexible approach to working in an ever-changing environment.
Effective time management skills.
Excellent file management practices.
Ability to work proactively and speak up when inefficiencies and inconsistencies exist.

Qualifications / Experience
Previous experience documenting complex hardware and software.
Experience with, or willing to learn, authoring software (MadCap Flare, Author-it, or similar).
Experience with version control software (ideally, Git) and version control best practices.
Experience adhering to a writing style guide