Trainer – Kolkata, will be an active member of the learning team in the east. The trainer will be responsible to manage L&D activities for 3P hubs/ Dark stores.
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped Hubs and dark stores towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D
7- Maintaining data and analysis through reports on excel (as per business requirement)
8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
10- Identifying learning coaches & certifying them.
11- Lead the individual improvement projects to enhance the business performance.
12- Drive Quality & Learning metrics
13- Conducting zoom & Class room sessions for the stake holders
Key job responsibilities
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped Hubs and dark stores towards meeting business goals.
3- Proactively track mapped sites performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned sites.
5- Managing live performance metrices end to end for the assigned sites.
6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning to the site L&D
7- Maintaining data and analysis through reports on excel (as per business requirement)
8- Ensure completion of digital new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting site health check and fix the gaps on an immediate basis.
10- Identifying learning coaches & certifying them.
11- Lead the individual improvement projects to enhance the business performance.
12- Drive Quality & Learning metrics
13- Conducting zoom & Class room sessions for the stake holders
A day in the life
Track the day to day learning & business metrics and plan to visit the mapped hubs for metric improvement
Involve and engage well with mapped hub POCs
Offer visibility on daily reporting and progress updates
- Experience with written and verbal communication and presentation
- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience using using the Training Needs Analysis process, including assessing performance gaps, analyzing learning needs, designing and developing customer-centric solutions, and evaluating the effectiveness of learning programs
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.