Operations Manager

Spa & Wellness Operations Manager - Full-time, Permanent

Join our leading Spa Centre in Baghdad, Iraq, as a key player in creating positive experiences for guests. Be a role model, overseeing Spa and Wellness operations, managing recreational teams, planning events, and ensuring top-notch service. Enjoy competitive benefits like a salary package, development opportunities, meals, medical insurance, flight allowance, accommodation, service charge, and commission.

Responsibilities:

• Provide essential support to Spa and Wellness facility, ensuring seamless operations
• Mentor and train junior recreation team members, supporting the Director of Spa
• Supervise recreational Legends (attendants, lifeguards, personal trainers)
• Plan and implement recreational programs, demonstrating budgeting and financial management
• Co-ordinate with spa departments and organizations for an exceptional guest experience
• Ensure safety in gym and pool areas, maintaining facilities to high standards
• Oversee designated recreation facilities and programs, assisting in day-to-day operations
• Conduct staff training, mentor Wellness team, and promote performance incentives
• Implement cleaning and maintenance checklists, optimizing revenue through upselling
• Demonstrate exceptional guest service, promptly addressing and resolving concerns