1.POSITION PURPOSE

To ensure that collection targets set by Area and Country Management are achieved to support cash flow

2.PRINCIPAL ACCOUNTABILITIES

a)Develop customer relationship and strategy to make the customers abide with the credit terms given by the company.

b)Ensure that invoices are accurate before sending them to the customers.

c)Proper coordination with the sales department to resolve rate issues with customers.

d)Review sales ledger and keep it tidy by timely and accurate allocation of customer payments and credit notes.

e)Strict implementation of company credit policy and the “stop credit” process should be initiated for overdue customers.

f)Visit key clients periodically to sort out billing and collection issues.

3. NATURE AND SCOPE

a)Context:“Cash is King” is a project launch globally by Business Finance Group, Accounts Receivable is a very significant current asset of the company, and this is the main source of cash to pay staff salaries and suppliers.

b)Reporting Relationships: Finance Manager and Credit Control Supervisor.

c)Problem Solving: There will be numerous invoice-related issues that will be encountered everyday. Billing issues can be solved immediately by issuing debit or credit notes and rates-related issues should be escalated to Sales Department for prompt resolution.

d)Decision-Making: Billing errors (e.g. manifesting error, wrong account no., etc.) need immediate resolution to avoid unnecessary delay in collection, write-offs should be elevated to Finance Manager and to be approved by Country General Manager.

e)Planning and Organization: The day-to-day credit controlling activities must be planned and organized in order to meet agreed targets.

·To grow and develop a new team at the same time meet target expectations.

·To operate World Class AR and invoicing service

·Accuracy of customer invoices to reduce customer queries

·To encourage DHL colleagues to meet agreed service levels in a wholly positive manner

·To find time to develop and propose new ideas

4.KNOWLEDGE, SKILLS AND EXPERIENCE

·Minimum 2 years college education; preferably with accounting background

·Knowledge of international air express market and competitors

·Excellent understanding of how DHL works, network of relevant internal contacts is essential

·Excellent analytical and creative thinking

·Good communication skills, oral or written

·Excellent at forming effective working relationships, very good interpersonal skills

·Excellent knowledge of DHL products and services, DHL sales, billing and operational procedures

·Personal Motivation

5.DIMENSIONS

• Annual Revenue: EUR 10k
• Number of Active Accounts: 500
• Number of Monthly Invoices: 400 weekly